Meal Plan as used in this general Terms & Conditions, refers to the main product and service purchased by the customer from Ye Lo Tiffin; also refers to the copy provided to the client either by email or online as a reference for the dishes that they will receive for the duration of their plan.
Dashboard refers to the online client portal that allows him/her to manage his/her account and is accessible at www.yelotiffin.com.
Account Manager is the designated contact person of the client to assist with any concerns, requests, changes and even complaints.
Conditions
All clients who have completed their online sign up are deemed to have agreed to these terms and conditions from their registration until the end of their plan and until renewal.
Ye Lo Tiffin reserves the right to send promotional notifications including but not limited to emails, SMS, WhatsApp to all clients unless they have been unsubscribed or requested to unsubscribe
Ye Lo Tiffin reserves the right to update or amend these Terms & Conditions at any time without prior notice.
Ye Lo Tiffin reserves the right to refuse clients with specific diets, allergies & any specific medical conditions
Payments, Prices, Fees
Full payment must be received 3 business days before the desired start date for either a new or renewed meal plan otherwise food delivery will not proceed.
Payments can be made online through the client dashboard only.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currencies).
Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of the request, otherwise, the meal plan will be shortened based on the remaining amount.
Additional payments for any Premium Dishes, add-on dishes, etc. must be settled at the end of the plan or along with the renewal payment.
Office drop-off payments are accepted Sunday- Thursday from 8:30 am-5:00 pm.
An administration fee of AED 200 will be charged for any returned or bounced cheque.
Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of the request, otherwise, the meal plan will be shortened based on the remaining amount.
Online Payment Terms & Conditions
Ye Lo Tiffin maintains the website www.yelotiffin.com.
United Arab of Emirates is our country of domicile and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the UAE.
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries under the law of UAE.
Customers using the website who are Minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
Cardholders must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his/her account.
Discounts
Extra perks and discounts are calculated based on the number of times the client renews their meal plan and cannot be combined with any other offers.
Extra perks and discounts are calculated based on the number of times the client renews their meal plan and cannot be combined with any other offers.
Delivery
Delivery is to be made based on the agreed start date, location and timing.
Daily delivery is - Lunch: 11 am - 1 pm | Dinner: 5 pm – 7 pm; any specific timing of delivery is subject to approval.
Any changes to the client’s delivery – be it the location or timings – must be made 3 business days in advance; any last-minute changes are subject to confirmation from the Account Manager.
If you are not available to receive your order and request the delivery to be left outside the door for collection, Ye Lo Tiffin cannot be held responsible for any missing items or damages to the food inside (this includes spoilage).
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
During the commencement of delivery, if you fail to respond to the logistics team within 15 to 20 minutes, delivery will be cancelled, meals will be taken back and no credit point will be added for the missed meal delivery.
Food Storage, Consumption, Reheating and Labels
All food upon receiving should be kept refrigerated between 1°C - 4°C. Follow reheating instructions on the label.
All dishes are labelled with: dish name, ingredients, meal-type and the latest consumption date.
Ye Lo Tiffin is not liable for any incident with food and is not responsible for the food handling after the food has been delivered to the client.
Freezes, Substitutes and Other Meal Plan Changes
All freeze requests and meal substitutes must be made 3 business days in advance either online through the Dashboard or by contacting the assigned Account Manager.
All meal plans can be frozen for a maximum of 40 days (unless otherwise specified in the Terms & Conditions for an availed promotion). Should the freeze exceed the allowable duration the client will forfeit the remainder of the plan.
Any freeze requests submitted with less than 3 business days’ notice will not be carried forward, these days will count towards your total plan days but no delivery will be made.
Ye Lo Tiffin is not responsible for any dislikes, allergies or nutritional value changes when items are changed using the substitute menu by the client. Clients can refer to symbols and ingredients provided on the substitute menu.
Other change requests, such as removing additional dislikes, adding preferences, etc., will apply to the client’s plan after 3 business days.
Dislike, Allergies, Preferences and Medical Conditions
Meal may be amended according to declared dislikes, allergies and preferences of the client only. Ye Lo Tiffin will not assume any liability for adverse reactions to any food consumed with a dislike or allergen not informed before receiving food. It is advised to disclose all dislikes and allergens before starting the plan.
The Ye Lo Tiffin kitchen does not have a dedicated gluten-free section. However, the whole team is well-trained to ensure the separation of gluten-containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks.
Payment Confirmations
Payment Confirmation:
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Delivery/Shipping Policy:
Delivery is free in most of Dubai; however, delivery charges can apply in some areas, please contact customer care for more information.
Cancellation and Refund
Ye Lo Tiffin encourages all clients to fully commit to their plan as scheduled. Any reason that can hinder results and overall satisfaction must be brought to the Account Manager’s attention for an immediate and appropriate solution.
Should there be a request to cancel the plan; it will take effect in 3 business days. The client can transfer the remaining days to a third party or as an online credit to Ye Lo Tiffin.
Delivery/Shipping Policy:
Cancellation refund is only under extenuating circumstances and upon approval of Ye Lo Tiffin Management.
A two (2) weeks processing time with a twenty per cent (20%) cancellation fee will apply on the remaining number of days from the time of approval of the refund.
Refunds will be done only through the Original Mode of Payment.
Privacy
Client acknowledges that Ye Lo Tiffin has the right to store personal information, which may be used to operate, provide the products and services and respond to queries the client may have during and after their meal plan subscription.
Ye Lo Tiffin shares the delivery information of the client with our third party logistics provider. Our logistics services provider is obligated to protect the client information and will not use for any promotion or marketing purposes.
All incoming/outgoing voice calls & messages may be recorded for internal quality and training purposes.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on our website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
Extra Perks
Ye Lo Tiffin carries on numerous promotions and offers that enable customers to get meal plans at subsidised rates. Please note that all promotions and offers will be given to customers under a set of terms and conditions which the customers need to fulfil.
Ye Lo Tiffin reserves the right to alter or update these conditions at any time.
Ye Lo Tiffin reserves the right to suspend and terminate our loyalty program at any time without notice.
Disputes and Website Terms
United Arab of Emirates is our country of domicile
This website is owned and managed by YE LO TIFFIN CATERING SERVICES L.L.C. based in Dubai
Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of UAE.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
Contacting Us
The client can contact us at info@yelotiffin.com
Our address is IF56 NAEMA HAMAD ABDULLA BLDG, Naif, Plot no 139-0 Dubai, UAE
Contact number - +971 542 040 071
By signing up, I acknowledge that I have read and agree to the above Terms and Conditions.